Cloud Communications Company Toku Strengthens Position In APAC With New Contact Centre Platform
July.08.2022, Shanghai — — — Toku, Asia Pacific’s Leading CPaaS (Communications Platform as a Service) provider, announced the launch of its contact centre platform. The platform provides a robust and scalable omni-channel cloud-based solution that helps businesses in APAC operating digitalise, automate, and scale their contact centre operations so that they can build better and seamless customer experience.
In today’s digital-first environment, customers have a new set of expectations when interacting with brands online, in a new survey among 1,000 Singapore consumers, findings have shown that 82% of Singapore consumers do not want to engage with more than two touchpoints for any given enquiry or communication, and more than 65% of Singapore consumers expect companies to keep track of their details and all previous interactions to facilitate communications. This means that companies are challenged to get a deeper understanding of customer journey touchpoints to drive better customer satlevels, boost customer loyalty, and provide a better customer experience.
Toku Contact Centre is comprised of a cloud-based communication platform with Communication APIs enhancements that give agents flexibility to deliver a seamless customer experience across multiple channels. On top of that, they have access to customer insights and operate securely from anywhere, so they can support customers efficiently and effectively. In terms of connectivity, Toku’s clients also havto PSTN (Public Switch Telephone Network) replacement in 17 APAC countries, and access to virtual numbers in more than 120 locations worldwide.
With a team of technology experts based in Toku’s offices across APAC, Toku has the in-house innovation, experience, technology capabilities and local market knowledge, to help companies based in the region to navigate the highly fragmented market.
As such, Toku Contact Centre is ideal for companies that have or are looking to expand operations in multiple APAC markets, without worrying about voice quality, latency, or scalability.
“The demand for bespoke contact centre solutions is expected to grow dramatically at APAC, as fast-growing companies in the region look for ways to enhance their customers’ journeys and deliver better online experiences. This in mind, we have designed our platform to accommodate the needs of enterprise businesses like foodpanda that require flexibility and scalability to help them achieve their business objectives”, Thomas Laboulle, Founder and CEO of Toku said, “As their cloud communications partner, we strive to make it easier for our client to focus on what’s most important to them — creating engaged and happy customers to sustain business growth.”
“Thanks to Toku’s deep knowledge of our business needs, they have helped create bespoke solutions for a complex foodpanda ecosystem11 markets and different business lines. Many more exciting solutions are in the works for our partners and customers, and we look forward to implementing them with Toku’s technical support” said Hossein Entekhabi, Senior Director, Central Operations (APAC) at foodpanda, they selects Toku as a partner to deploy cloud-based contact centres in APAC.
About Toku
Toku helps enterprises build better customer experiences that drive more customer engagement at scale.
Headquartered in Singapore, Toku is Asia Pacific’s only dedicated cloud communications provider helping businesses overcome the complexity of digital transformation in the region, enhance their customer experience and cater to the growing demand for hybrid work.
Toku has combined local expertise, in-country infrastructure and bespoke UCaaS, CPaaS and CCaaS solutions into one compelling package — empowering the region’s biggest enterprises to streamline their communications. Since its inception in 2018, Toku has worked with organisations as diverse as Gojek, JCDecaux and foodpanda.
With Toku, moving to the cloud has never been easier. Learn more at toku.co and LinkedIn.
